Terms and Conditions
General
Please attentively read the following information before placing your order with us. The proper usage of this web site is governed by the policies, terms and conditions set forth below. Your use of this site and placement of an order indicate your acceptance of these policies, terms and conditions.
As we continue to develop our Website, we may from time to time, modify, alter or update these Terms & Conditions and Privacy Policy. Your use of our Website following any such change constitutes your agreement to follow and be bound by the Terms of Use as changed. We therefore encourage you to refer to these Terms & Conditions and Privacy Policy on an on-going basis.
We at DressFinesse.com are here to help with anything you might need to make your shopping experience as positive as it can be. Custom designed dresses for each individual costumer is what makes us different from everyone else - as a result, we do not allow any returns, refunds, cancellations or exchanges.
Following the same policy in both our retail store and online store - we will not and cannot proceed with exchanges or refunds under any circumstances. Please be sure of the measurements, style, size, color, and any other specifications before submitting your order.
Returns
We will accept returns on new un-touched non-altered wedding gowns. We do not accept returns on special ordered plus size gowns or specialty ordered gowns such as hollow to hem gowns, special measurement gowns, in stock gowns, or discontinued gowns. We will accept returns on merchandise that is damaged or defective. We must receive a verbal phone confirmation that you would like to return the gown and you acquire a return authorization number from us. All returns must be within 4 days of when the shipment was delivered and dropped off by the carrier. All returned gowns will have a 50% restocking fee applied from the full purchase price of the gown. No manufacturer will take any gowns back from us - therefore we must apply this 50% restocking fee. In addition you will sustain any shipping fees, transaction fees and insurance fees applied for returning the wedding gown. Any Free promotional items are not returnable and will be charged full price. This amount will be deducted from the wedding gown refund. Store credit may be applied for wedding dresses in perfect conditions at no extra charge; with standing that exchanged product is the same price as the original previously bought.
Other Merchandise
We do not accept returns or exchanges on Bridesmaid Dresses, Prom dresses , Mother of the bride dresses , Special Occasion Dresses, Pageant Gowns,Quincenera dresses, Sweet 16, Debutante, Cocktail dresses,Flower Girl dresses, or any other dress and gown not Bridal Related. No returnsor nor exchanges on Bras, Veils, Headpieces, Lingerie, Gloves , Accessories, Invitations, nor Shoes, Separate pieces such as: Skirts, Jackets, Tops or Pants,
Refused Merchandise.
Any refused or non-deliverable merchandise will also incur a 50% restocking fee. Once you have obtained a return authorization from us you have 8 business days to get the merchandise back to us. All merchandise must be returned in perfect brand new condition. Merchandise that is not returned in the condition it was sent will not be returnable and you will be obligated to the full purchase price. All returned packages must have a return authorization number on them.
Cancellations
We cannot accept any cancellations. Make sure your wear date is beyond the time frame estimation. Most dresses are provided with a date of estimated delivery, if not, please allow up to 14 weeks for delivery. We will not be held responsible for mistakenly ordering a dress without consulting for estimated date or giving at least 14 weeks of delivery time. Adequate use of this information is very important and any misuse of our site is entirely your own responsibility.
Ordering Methods
There are three convenient ways for you to place your order:
- Online
- Fax
- e-mail
Review each option carefully.
Online payment may be placed through a secure online order form on our website. All information is handled with strict confidentiality to assure you protection and quality service. Immediate acknowledgement of your purchase will be sent to your e-mail as soon as purchase has been made. Payments take approximately 24 hours to process in our system. A confirmation of your order will be sent to your e-mail within 10 days. This order confirmation will confirm the style, color, size, vendor, quantity, and estimated time frame for shipping your order.
Secure Shopping
You can shop at www.dressfinesse.com online with confidence. We have partnered with Authorize.Net, a leading payment gateway since 1996, to offer safe and secure credit card and electronic check transactions for our customers.
The Authorize.Net Payment Gateway manages the complex routing of sensitive customer information through the credit card and electronic check processing networks (see an online payments diagram). The company adheres to strict industry standards for payment processing, including:
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128-bit Secure Sockets Layer (SSL) technology for secure Internet Protocol (IP) transactions.
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Industry leading encryption hardware and software methods and security protocols to protect customer information.
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Compliance with the Payment Card Industry (PCI) Data Security Standard.
For additional information regarding the privacy of your sensitive cardholder data, please read the Authorize.Net Privacy Policy [link to http://www.authorize.net/company/privacy/ ].
www.dressfinesse.com is registered with the Authorize.Net Verified Merchant Seal program.
It is possible to make an order via fax by printing out the online order form or request a form to be faxed to you by contacting a Customer Service representative at 1-800-387-9958. Fax the filled out form, and an acknowledgment receipt of your order will be sent via e-mail. Payment will be processed and an order confirmation will be sent to your e-mail within ten business days.
Fax Number: 1-800-387-9958
Download the online order form and provide the information requested on the form in your e-mail. Make sure all information is provided to prevent any delay of your order. When order is processed you will recieve an immediate acknowledgement of your purchase via e-mail following an order confirmation within 10 days.
ALL FAXES SHOULD BE SENT TO THE ATTETION OF OUR WEBSITE DEPARTMENT.
Purchase Order Form
It is essential that the order form is completed in full. A Customer Service representative will contact the customer via e-mail if any information is absent. Please double check your order before submitting, to omit anything the order asks for will result in setbacks and could compromise arrival time.
The payment of your order is due in full at the time of purchase. We do not offer any installment or lay-away plans. DressFinesse.com accepts all major credit cards including Visa, MasterCard, Discover, and American Express. DressFinesse.com accepts PayPal payments.
All Fax Orders should be sent to the attention of our web site department. Relating style, size, color, specific length, dress pieces, or any other specifications of any order cannot be modified. We are not allowed to change or exchange any of our orders due to the nature of our gowns. Our vendors are will not make any changes or modifications in terms of specifications mentioned. Refunds of any portion of your payment we are also unable to accommodate. Prices should be reviewed on our web site before faxing in your order. We advise simulating a placement of order online so prices correspond to what you exactly expect. If prices are do not correspond to the correct price; a representative will contact you to confirm the correct price. Please make sure all your personal information is correct so you are aware of all costs charged. If we do receive a response within 24 hours, accurate costs will be charged anyhow.
Firstly, we respond you with an immediate e-mail of your order which acknowledges that your order and payment have been submitted. Keep in mind that all payments will take 24 hours to fully process into our system. Secondly, you will receive an order confirmation via e-mail within 10 business days after the order has processed into our system. You may very well receive the order confirmation e-mail in fewer days than stated, but never exceeding the 10 day period. This e-mail will state which vendor, style, size, color, quantity, and the estimated shipping time of your purchase.
Availability
Until orders are actually placed, it is impossible to verify availability. It changes by the minute due to the demand of certain styles at certain seasons. Employees will check and double check availability at several warehouses from vendors, calculate shipping, verify your Wear Date and all included factors to reassure your item(s) arrives on time. If item(s) is available, orders will be placed immediately without hesitation. If not, we will inform you and provide with optional proceedings. C
Delays
Provided that the time frame is an estimated calculation of when the manufactures will be shipping the items to our store, manufactures cannot guarantee delivery dates. Due to specific reasons from vendors, shipping dates are diffident and subject to change at any time. This is very difficult and unusual to happen. Habitually, most orders arrive before or on promised date. Occasionally, there might be delays in manufactures’ production. Thus, it is not common and very unlikely to happen.
Free shipping within the continental U.S. for all bridal gowns!
Free shipping within the continental U.S. for dresses USD$199.99 or over.
Shipping charges are non-refundable. Transit times are estimated in business days within the continental US (48) only and are not guaranteed. Remote locations may have additional transit time and are not guaranteed. We do not charge any hidden fees or add-ons to your order - yet, we do reserve the right to add a minimal shipping charge for overweight or oversized items / remote locations and will confirm this with you if necessary prior to processing your card or accepting your order. Please note there will be a shipping and handling fee to cover the cost concerning the order of a single garment less than USD$199.99. The fee will be displayed during the online ordering procedures. Shipping within the continental U.S. is free when the total amount of a dress is USD$199.99 or over! All headpieces, jewelries, shoes, wedding accessories, or lingerie orders will have a shipping and handling fee if ordered separately from dress qualified for free shipping.
Delivered Order
Upon receipt of your order at our location, our Shipping Department will confirm the order is correct and organize its shipment to your specified shipping address promptly. Orders are shipped within the continental U.S. via UPS. Orders with rush delivery are shipped within the continental U.S. via UPS Air Next Day. A shipping confirmation will be emailed verifying an order has been shipped to the customer. Please allow for 7 - 10 business days for domestic delivery from our location.
Delivery
Special orders (garments which are ordered from vendors to store then shipped to costumer) normally take 10 to 14 weeks for delivery from the designer to our location but deliveries depend completely on the manufacturer's agenda. Manufacturers do not assure their delivery dates given that their production can vary. Ship dates are tentative and subject to change. Immediate delivery orders from the Immediate Delivery Dresses collections can normally take up to 4 - 6 weeks for delivery depending on availability. Please be aware the gowns from the Immediate Delivery Dresses collections are available on a first-come, first-serve policy and may not be available once an order is placed. All Christian and Jewish holidays as well as a specific vacation schedule are taken in consideration so costumers are asked to take this scheduling into consideration and allow plenty of lead-time for production and shipment of your order. DressFinesse.com utilizes a state of the art computer generated expediting system for all the orders we place Through G2S, all payments are securely processed with continuously updated protection. We have on-staff expeditors assigned to affect this process on a full-time schedule. Refund will be issued only if the product ordered is not available within the given time frame determined by vendors and if stock of the product is also not available. Refunds take approximately 30 days for processing.
Rush Orders from Designers
Most all of our designers offer a Rush service. Delivery for Rush orders take approximately 6 - 8 weeks from the designer to our location depending on the manufacturer's agenda. The fee for the Rush service depends on the designer and will be displayed while ordering and will be added to your total. Rush service is not available from all designers. If Rush Production is not available, orders will be taken place as Regular Production. Customers will be notified via e-mail prior to any further actions.
Best Time to Order
Please place your order as far in advance of your occasion as possible. Allow plenty of time for production and shipping. It also sets peace of mind and to accommodate time for any alterations if necessary. Please note designers periodically discontinue styles without prior notice. We do not provide alterations. We suggest contacting a professional seamstress/ tailor in your area qualified to alter bridal and formal gowns.
Further Charges
There are additional charges for certain order specifications. Each designer has their own set fee and they will vary from time to time. Designers may occasionally alter their fees without prior notice. Please review the information provided in Seamstress’ Advice.
Extra Size Charge: Mostly extra charges are applicable when placing an order for a dress size 18 and over. Total price will include extra charge.
Extra Length: Extra length is an option provided by most designers. The standard length for a dress is normally 58" from hollow to hem although this does vary between designers. The available amount of extra length does vary between designers. When measuring the length of the dress, please bear in mind to account for the heel height that you will be wearing. Total price will include extra charge.
Hollow-to-Hem: Hollow-to-hem is a specific length measurement used for bridal gowns only. It is a measurement taken from the depression at the base of the neck just above the collarbone to the hem. When taking this measurement, it is necessary to account for the fullness of an A-line or full-skirt gown by moving the tape forward away from the body, at the hem. The tape should be pulled out according to the fullness of the skirt. You will need to take the measurement with the exact heel height you will be wearing. If the bridal gown you are ordering requires this measurement, we strongly recommend it is taken by a professional seamstress / tailor.
We have make every effort to display as accurately as possible the colors of our products that appear at the Website. However, since the actual color you see will depend on your monitor, we can not guarantee that your monitor's display of any color will be accurate.The available colors are displayed with our featured collections onsite. Colors can differ from how they are posted on the web site due to variations of computer monitors. Please be aware, vendors cannot precisely standardize dye lots. Colors you select can vary from the color you've seen as well as from one fabric to another. The variation is usually a shade or so off. We strongly suggest placing a bridesmaid orders at all at once with all of the dresses on the same order to avoid color variation. Any bridesmaid orders placed independently or added-on to an order may be from a different bolt of fabric and have a slight difference in color shade from the other order(s). Dresses from different styles, designs or dresses from different designers will vary in shades as well. It is important that you point out the color you desire to order as it is posted on the web site. Various dresses are available in two-tone combinations and with trims. The customer is fully responsible for the color that is ordered.
Selecting a Size
Each designer offers their unique size chart. It is extremely important that you follow the individual designer's chart to figure out your size. Almost every garment will need some type of adjustment. Measurements are taken to determine nearest size. We strongly advise reading our “How to Measure” section of our website to obtain best results. The customer holds entire responsibility for size ordered including special length. DressFinesse.com will not assume any responsibility for measurements.
DressFinesse.com may have links to or have links from other sites. Users of this web site understand and agree that they use these links at their own risk. DressFinesse.com is not responsible for any content within any link on the site. Users agree that there are no guarantees regarding content, accuracy, legality or offensiveness related to any link on this site. Users of this web site agree that they will not hold DressFinesse.com, its affiliates, subsidiaries or employees responsible, or bring any claim against them for damages, losses, or whatsoever resulting from a link to another site.
Special Deals
DressFinesse.com occasionally features Special Deals exclusively for online purchases. All Special Deals remain to the policies listed in Terms & Conditions and to any specific restrictions as posted on the offer. Such offers cannot be applied to previous or existing orders or in conjunction with any other offer. We reserve the right to alter or discontinue Special Deals at any time without prior notice.
Customer Service
Our Customer Service Department is available 7 days a week!
Monday - Thursday 10:00 a.m. to 4:00 p.m. EST
Thursday 10:00 a.m. to 3:00 p.m. EST
Saturday &Sunday – Via E-mail Customer Service info@dressfinesse.com. Please allow up to 48 hours for a response.
For general inquiries, please call 1-800-387-9958. You can also contact us by fax at 1-800-387-9958.
DressFinesse.com cannot be hold accountable for the maintenance of any of our designer's collections. They determine which styles will be available and which styles will be discontinued. They reserve the right to change any style, color, and order availability at any time. DressFinesse.com is updated upon the designer's notification. Please bear in mind that all orders are final and cannot be cancelled. DressFinesse.com cannot accommodate any exchanges or refunds. Our Shipping Department verifies all orders are accurate before shipping to the customer. If a customer should receive merchandise different from what they ordered, they can contact Customer Service for assistance within 5 days of receiving the order. We have the right to add, omit, or change any information on our site at anytime without notification.
Site contents
Unless otherwise noted, the design of this Website, the Website as a whole, and all materials, including images, illustrations, and designs, that are part of the Website (collectively, "Contents") are copyrights, trademarks, trade dress and / or other intellectual properties owned, controlled, or licensed by the proprietor. The Contents of our Website is intended for personal, noncommercial use by the users of our Website. You may download or copy the Contents displayed on our Website for your personal, noncommercial use only so long as your copy retains any copyright and trademark notices appearing on our Website. No right, title, or interest in any downloaded materials is transferred to you as a result of any such downloading or copying. You may not reproduce (except as noted above), publish, transmit, distribute, display, modify, create derivative works from, sell or participate in any sale of, or exploit in any way, in whole or in part, any of the Contents or the Website.
Comments, feedback and other submissions
We welcome your comments and feedback regarding our Website, our products, and our services. We do not, however, accept confidential or proprietary information. Accordingly, all comments, feedback, ideas, suggestions disclosed, submitted or offered to proprietor using this Website, are not confidential and will become and remain proprietor’s property. The disclosure, submission or offer of any Comments constitutes an assignment to proprietor of all worldwide rights, titles and interests and goodwill in the Comments without payment of any compensation. Comments submitted by you must not violate any right of any third party, and must not contain any libelous, abusive, obscene or otherwise unlawful material.
Monitoring
The proprietor shall have the right, but not the obligation, to monitor the content of the Website, including e-mail, to determine compliance with this Agreement and to satisfy any law, regulation or authorized government request. Without limiting the foregoing, The proprietor shall have the right to remove any material which the proprietor, in its sole discretion, finds to be in violation of the provisions hereof or otherwise objectionable.
Disclaimer, limitation of liability, and indemnity
This site and all contents of the site are provided on an "as is" basis without warranties of any kind, either express or implied, including without limitation warranties of title or implied warranties of merchantability or fitness for a particular purpose. The proprietor does not warrant that your use of this site will be uninterrupted or error free, or that this site or its server are free of viruses or other harmful elements. Your use of this site is at your sole risk. You assume full responsibility for all costs associated with all necessary servicing or repairs of any equipment that you use in connection with your use of our site. The proprietor shall not be liable for any damages of any kind related to your use of this site. Although The Proprietor endeavors to provide accurate information, it does not warrant or make any representations regarding the accuracy or reliability of information on this site. Neither the proprietor nor its vendors or content providers shall be liable to any person or entity for any direct or indirect loss, damage (whether actual, consequential, punitive, special or otherwise), injury, claim, or liability of any kind or character whatsoever based upon or resulting from your use or inability to use this site, or any information or materials provided on the site. The proprietor is not liable for any defamatory, offensive or illegal conduct of any user. If you are dissatisfied with the site or with any of The proprietor 's terms & conditions or privacy policy, your sole and exclusive remedy is to discontinue using the site. You agree to indemnify, defend, and hold harmless The proprietor, its shareholders, officers, directors, employees, agents, distributors, vendors and related entities from and against any and all third party claims, demands, liabilities, costs or expenses, including reasonable solicitor's fees, resulting or arising out of your breach of any of these terms & privacy conditions.
Termination
These Terms of Use constitute an Agreement which is effective unless and until terminated by either you or the proprietor. You may terminate this agreement at any time by e-mailing info@dressfinesse.com The proprietor may also terminate this agreement at any time and may do so immediately without notice, and accordingly deny you access to this Web sites, if in The proprietor 's sole discretion, you fail to comply with any term or provision in this Agreement. Upon any termination of this agreement, you must promptly destroy all materials downloaded or otherwise obtained from this Web sites, as well as copies of such materials. These Terms & Conditions constitute the entire Agreement between you and The Company relating to the subject matter addressed herein.
Severability
You agree that the terms of this Agreement are severable. If any term or provision is declared invalid or unenforceable, that term or provision will be construed consistent with applicable law as nearly as possible to reflect the original intentions of the parties, and the remaining terms of the Agreement will remain in full force and effect. Additionally, should either party terminate this Agreement, ALL sections Agreement shall remain in full force and survive the termination of this agreement.
